Romancing the Capital Accessibility Policy

Romancing the Capital (RTC) is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.\

RTC understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

We are committed to complying with both the Ontario Human Rights Code and the AODA and committed to excellence in serving all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Assistive devices

People with disabilities may use their personal assistive devices when accessing our event.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our event.

Hotel staff are trained and familiar with various assistive devices they have on site that may be used by attendees with disabilities while accessing our event.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

We will work with the person with a disability to determine what method of communication works for them.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of the premises deemed open to the public by the hotel.

When we cannot easily identify that an animal is a service animal, staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

A regulated health professional is defined as a member of one of the following colleges:

  • College of Audiologists and Speech-Language Pathologists of Ontario
  • College of Chiropractors of Ontario
  • College of Nurses of Ontario
  • College of Occupational Therapists of Ontario
  • College of Optometrists of Ontario
  • College of Physicians and Surgeons of Ontario
  • College of Physiotherapists of Ontario
  • College of Psychologists of Ontario
  • College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. A registration free will be charged to the support person for admission to RTC’s events.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities RTC will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be made publicly available on this website and on our social media groups including Facebook and Twitter. The hotel will also have the information posted at their front desk. 

Feedback process

RTC welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Please use the contact form on this site to relay your feedback/questions.

Modifications to this or other policies

Any policies of RTC that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.